Freshchat pricing per agent, and Freddy AI sessions

Freshchat pricing is per agent, from $0 to $95 a month. The Free plan takes up to 10 agents. Growth is $19 an agent a month billed yearly, or $23 month to month, Pro is $49 or $59, and Enterprise is $79 or $95. Freddy AI Agent, the AI that answers customers for you, starts on Growth with 500 sessions once per account, then costs $49 for each 100. So two agents on Growth with 100 AI sessions a month come to $87 a month billed yearly, by our sums. We read every figure on the vendors’ own pages on 14 October 2026, in US dollars.

Freshchat is the live chat and messaging tool from Freshworks, the company behind Freshdesk. It puts a chat widget on your website and apps, with a shared inbox behind it where your team answers.

Deacon is ours, and it answers the chat rather than giving you somewhere to answer it. It’s an AI customer support agent for startups where a founder still handles support. It replies to your customers in seconds from your own docs, and shows you what they’re stuck on and what they want next. Its free plan takes no card to start.

Freshchat pricing plans

Freshchat has one free plan and three paid ones, each priced per agent. Every plan includes the chat widget for your website and mobile apps, a shared inbox, a connected email inbox, and roles and permissions. The plan sets the price of each seat, the channels and team features you get, and whether the AI is there at all.

We took each plan’s features from its card and from the comparison table further down Freshworks’ pricing page. The page opens on yearly billing, and the monthly prices sit behind its Monthly switch. The switch says you save 20% by paying yearly. By our sums it’s about 17% on every paid plan, or $228 a year for a Growth agent against $276 month to month.

The FAQ on the same page sets the terms. Every account starts on a 14-day trial of Enterprise. When it ends, you choose a plan and pay by card, or the account is suspended. An upgrade applies at once, while a downgrade or a cancellation waits for the end of your term, and there’s no cancellation fee. Freshworks takes Visa, Mastercard, Discover and American Express, but not PayPal.

Freshchat add-ons

The pricing page lists these add-ons with public prices.

What Freshchat’s free plan includes

Freshchat Free is live chat for a team that answers every chat itself. It takes up to 10 agents, with the chat widget on your website and mobile apps, the shared inbox, a connected email inbox, and roles and permissions.

There’s no AI on it. Freddy AI Agent starts on Growth, and Freshworks’ sessions FAQ gives Free no complimentary sessions. The widget keeps Freshworks’ branding, too. Freshworks’ widget article says removing it is only for paid plans, and so are more than one widget and FAQs inside the widget. So on Free, a visitor gets an answer when one of your agents is there to type it. Chatbot vs live chat sets out what that means for the hours nobody is.

Freddy AI pricing on Freshchat

Freddy AI comes in two parts on Freshchat, each priced its own way. Freddy AI Agent, which answers your customers, is $49 for each 100 sessions once the 500 free ones are gone, at the same price on Growth, Pro and Enterprise. Freddy AI Copilot, which helps your agents, is $29 an agent a month billed yearly, or $35 monthly, on Pro and Enterprise. Free has neither.

Freddy AI Agent sessions and what they cost

Freddy AI Agent comes with Growth, Pro and Enterprise, and Freshworks says its AI agents deflect up to 86% of customer requests. Those plans include 500 free sessions to try it, once per account, by the pricing page’s FAQ. Past those, you buy sessions 100 at a time for $49 a pack, and the price doesn’t change with your billing cycle.

A session is one visitor’s time with the AI, not a result. On chat, everything a visitor says to the AI within 24 hours of starting counts as one session, whether or not the AI settles the question. A visitor who starts at 11:59 PM stays in that session until 11:58 PM the next day. Freshworks’ sessions FAQ, which covers Freshchat, sets out the rest of the rules.

• Buying a pack takes away what’s left of the free 500. The FAQ says complimentary sessions are replaced by the ones you buy, so use them up first.
• Chatbots spend sessions too. The same packs pay for Freddy AI agents and for chatbots, the structured flows you build yourself.
• Previewing an AI agent or a chatbot while you build it uses sessions, published or not.
• A pack lasts for your billing cycle. Unused sessions don’t carry over, and a pack renews with each cycle until you reduce it, which takes effect from the next one.
• You get a notification at 70%, 80%, 90% and 100% of your sessions. At 100%, the AI stops answering and chats go to your live agents. On a self-service widget it simply stops, with no handover.
• Auto-recharge adds a pack when your balance falls below 50 sessions. Only customers who pay online can switch it on.

AI help desks sets out how other tools bill their AI, by resolution, outcome or credit.

What Freddy AI Copilot costs

Freddy AI Copilot is $29 an agent a month billed yearly, or $35 monthly, as an add-on on Pro and Enterprise. It isn’t offered on Growth. You can buy it for as many agents as you choose rather than the whole team, and it can’t go on a day pass. Freshworks describes it as a coach for your agents that sums up issues, suggests next steps, takes on repetitive tasks and improves the tone of their replies.

Fin on Freshchat

You can put another company’s AI on Freshchat instead. Fin, the AI agent from the company behind Intercom, connects to Freshchat for $49 a month with 50 resolutions, then $0.99 for each resolution after that, with no seats. Fin counts a resolution when it settles a customer’s question without a teammate stepping in.

Fin changes the widget. On Freshchat, your customers chat with Fin in the Intercom Messenger, and Fin hands a conversation it can’t help with to a Freshchat agent group, history and all, by Fin’s help centre. Your team keeps answering in Freshchat.

By our sums, 100 resolutions a month cost $98.50 on Fin, against $49 for 100 Freddy sessions. They count different things, though. Fin charges when it resolves a question, and Freddy charges for every session, resolved or not.

Freshchat or Freshdesk Omni

Freshworks sells chat on its own as Freshchat, and chat with a helpdesk as Freshdesk Omni. Its Freshchat page invites you to upgrade to Omni for advanced ticketing, knowledge bases and more. Freshworks’ Omni guide describes Omni as email, web chat, WhatsApp, Facebook and Instagram in one inbox, where every message becomes a ticket, with a customer portal and a knowledge base.

Omni comes with the same 500 free Freddy AI Agent sessions once and the same $49 packs, and its day passes cost $5, $10 and $15 by plan. An Omni Growth agent costs $10 a month more than a Freshchat Growth agent on yearly billing, and $12 more on monthly billing. Fin’s help centre calls Omni a bundle, and says Freshdesk and Freshchat stay separate products inside it, with separate APIs and credentials.

So Freshchat on its own is the cheaper way to buy chat and messaging from Freshworks. Omni is for a team that also wants email turned into tickets and a help centre for customers.

What Freshchat costs a small team

These are our sums from Freshworks’ pricing pages, a month on yearly billing. The AI column adds one pack of 100 Freddy AI Agent sessions, $49, as a month would once the free 500 are used. None include day passes, campaigns, phone or tax.

Monthly billing adds $4 an agent on Growth, $10 on Pro and $6 on Omni Growth, and $6 on each Copilot licence. Session packs keep their $49 price on both. So two agents on Growth with 100 sessions come to $95 a month on monthly billing, against $87 billed yearly.

For a small team, the AI soon costs more than the seats. On Growth, 100 sessions a month cost more than two agents. The free 500 come once per account, and when they’re gone the AI stops until you buy a pack or switch on auto-recharge. Two people who answer every chat themselves can stay on Free and pay nothing, with no AI and Freshworks’ branding on the widget.

A worked month for two founders

Say two founders run Freshchat Growth on monthly billing, and Freddy AI Agent talks to about 300 visitors a month, each in one session. Once the free sessions are used up, a month looks like this, by our sums from Freshworks’ pricing page.

On yearly billing the seats drop to $38 a month and the packs stay at $49, so the same month averages $185. Either way, the AI is about three quarters of the bill.

Which Freshchat plan to pick

Freddy AI Agent costs the same on Growth, Pro and Enterprise, with the same 500 free sessions, so a higher plan buys tools for running a team rather than cheaper AI. That makes the choice simpler than the four columns suggest.

• Stay on Free if you answer every chat yourselves, on your website, your apps and email. There’s no AI, no WhatsApp or social messages, and Freshworks’ branding stays on the widget.
• Pick Growth, at $19 an agent billed yearly, if you want Freddy AI Agent answering, or WhatsApp, SMS, Instagram and Facebook Messenger in the same inbox. Its plan card adds canned responses, assignment rules, business hours with a message for when you’re away, and a knowledge base, and Freshworks’ widget article lets you hide its branding from Growth up. For a small team that wants the AI, this is the plan.
• Move to Pro, at $49, once there are enough agents to manage. It adds round-robin and load-balanced assignment, several SLA policies, business hours for each group, live translation, custom dashboards, and Copilot as an add-on.
• Choose Enterprise, at $79, when security sets the terms. It adds skill-based routing, audit logs, JWT authentication, and allowed domains and IP allowlisting.

Deacon, for a founder who answers the chat alone

Freshchat is priced for a team that works an inbox, with a seat for each agent and packs of sessions for the AI. Early on, that team is often one founder with the inbox open in a spare tab. That founder is who Deacon is for. Its website chat widget answers your visitors from your own docs in seconds, and the dashboard behind it tells you what they need from your product.

It tells you what to build next. Topics group the questions people ask, count who asked, and mark a topic as a feature ask or a bug report when that kind of question leads it. When one page’s questions go unanswered more than any other’s, Analytics › Widget names it, so you know where people get stuck. That’s Deacon’s chatbot analytics, and it’s on every plan.

You see what each page raised. Analytics › Website lists your pages with their visits and the questions Deacon was asked on each one, and the Unanswered filter in Conversations lists the questions your docs didn’t cover.

Those questions become your to-do list. Each one your docs missed waits with an Answer this button, and once you answer it, Deacon can answer from what you wrote the next time someone asks. Press Save and it asks the question again, then shows you the reply it now gives.

It’s made for sites built with AI tools. Install is one script tag, and it opens on the steps for Lovable, Bolt, Replit or Base44 when your home page shows which one built it.

If your docs don’t cover a question, Deacon admits it doesn’t know rather than guess, and offers the visitor a box for their email. If they leave one or ask for a person, it shows in your dashboard at once. What you type back there appears in their chat under your first name and your company’s.

There are no packs to top up, and chats in the Playground are never counted. Each of Deacon’s plans has all of its features, the free one included. The free plan gives you 50 answers a month and 1 seat, needs no card and doesn’t end. Starter costs $50 a month, or $40 a month on yearly billing, with 1,000 answers a month and 3 seats. Deacon’s Growth plan costs $150 a month, or $120 a month on yearly billing, with 4,000 answers a month and 10 seats. Answers past your allowance are never billed, and Deacon never moves you up a plan by itself.

Questions about Freshchat pricing

Is Freshchat free?

Yes, for up to 10 agents on live chat you answer yourselves. Free has the chat widget, a shared inbox and a connected email inbox, with no Freddy AI Agent and Freshworks’ branding on the widget. The AI starts on Growth, at $19 an agent a month billed yearly, or $23 monthly.

How much does Freshchat cost for one agent?

Growth is $19 a month billed yearly, or $23 monthly. Freddy AI Agent’s first 500 sessions are free once, and after that 100 sessions a month add $49, so one agent with the AI comes to $68 a month billed yearly, by our sums. Pro is $49 or $59 an agent, and Copilot adds $29 or $35.

How much does Freddy AI cost on Freshchat?

Freddy AI Agent comes with 500 free sessions once per account on Growth, Pro and Enterprise, then costs $49 for each 100 sessions on any plan and any billing cycle. Freddy AI Copilot is $29 an agent a month billed yearly, or $35 monthly, and only on Pro and Enterprise. Free includes neither.

What counts as a Freddy AI Agent session?

Everything one visitor says to the AI, or to a chatbot, within 24 hours of starting. It counts whether or not the AI solved anything, and previewing a bot while you build it counts too. Sessions come in packs of 100 for $49, and a pack expires at the end of your billing cycle.

Can I pay for Freshchat monthly?

Yes. Growth is $23 an agent a month on monthly billing, Pro $59 and Enterprise $95. Freshworks also bills quarterly and yearly. Its pricing page says yearly billing saves 20%, and by our sums it saves about 17%. Cancelling costs nothing, though it only takes effect when your term ends, and so does a downgrade.

Is Freshchat part of Freshdesk?

No. Both are Freshworks products, sold and priced apart. Freshdesk Omni puts the two together, from $29 an agent a month billed yearly, and Fin’s help centre says even there they keep separate APIs and credentials. Zendesk vs Freshdesk sets Freshworks’ helpdesk against its closest rival.

Can Deacon replace Freshchat for a small team?

If most of your chats are questions your docs already answer, yes. Deacon answers them on your site and brings you the conversations that need a person, and everyone on your plan’s seats can read and reply to every conversation. It isn’t a live chat inbox for a support desk, though. It has no routing, assignment or rota, no tickets, and no WhatsApp, Instagram, SMS or email channel. It never starts a conversation, so there are no campaigns, and it always declines questions about a visitor’s own account. Freshchat alternatives compares seven other tools.