Chatbase vs Voiceflow

This is worth stating first because it changes what kind of decision you are making. Voiceflow’s pricing page exists, and it offers two routes: start building, or book a demo and request pricing. Nowhere on the page a reader can see does it name a plan, a tier, an allowance or a figure. The only currency on it is the phrase “no credit card required”. There is a price table inside the JavaScript the page ships, but it mounts on an element the page does not contain, so nothing of it reaches the screen.

The plan names are in the documentation — Free, Pro, Business, Enterprise — along with the fact that Free is a one-time credit grant that does not renew and, in Voiceflow’s own words, is not suitable for production usage. What each plan costs is not. The billing page sends you into the product: open the Plans and Billing tab in your dashboard.

There are older figures floating around, and they are the reason to be careful rather than a way round the problem. A Voiceflow post announcing a credits change carries a full plan table with Pro at $60 a month. It is stamped April 2025, about seventeen months old, and it describes the free tier under a different name with a renewing allowance, which the current documentation contradicts. Anyone quoting those numbers today is quoting a page that disagrees with Voiceflow’s own documentation, which is a poor footing for a budget.

What Voiceflow does publish, in detail, is the rate card. Every action has a dollar cost: half a cent each time a visitor sends a message, then the model’s token cost on top, then five cents a minute for phone. So you can work out what a conversation costs without knowing what a plan costs, which is an unusual way round.

Voiceflow is the better tool the moment the agent has to do something specific and do it the same way every time. You draw the path, you decide what the model is allowed to reason about, and you can run the same agent over the phone with speech in and speech out. Its knowledge base will read a spreadsheet and answer questions about the rows, and it will show the source URL beside an answer once you switch that on. If you are building a product on top of an agent rather than bolting one to a site, this is the one.

Chatbase wins on everything to do with getting started. There is a free plan with a number attached to it, a first paid tier with a price attached to it, no canvas and no publish step. You can be answering visitors in an afternoon and you know what the month costs before you begin it.

Plenty of people open a builder, look at the canvas, and realise they did not want to build an agent — they wanted their own pages answered from. That is what Deacon does. The unit is an answer, the price is on the page rather than behind a signup, and the free plan renews every month.