Voiceflow alternatives for website chat

Many of the pages that rank for Voiceflow alternatives come from voice-agent vendors, and they compare agents that answer the phone. This one is about the other job people bring to Voiceflow, an AI agent that chats with visitors on a website, where founders usually go looking for an alternative after one of four surprises. Voiceflow keeps its current plan prices inside its product. Its free plan is a one-time grant of credits that Voiceflow says isn’t suitable for production. Every message a visitor sends costs credits, and the model’s reply is charged on top. And handing a chat to a person needs a contact-centre system, such as Zendesk or Genesys.

Below are seven alternatives for website chat, with each one’s free plan, first paid plan, what its meter counts and whether it takes phone calls too. Every price was read on the vendor’s own pages on 23 September 2026, and each one links there.

Deacon comes first because it’s ours, and because it’s built for founders who answer support themselves. It’s an AI customer support agent that answers your customers from your own docs in seconds, in a chat widget on your site, and it shows you what they’re stuck on and what they want next. Its prices are on its pricing page, and the free plan needs no card and has no end date.

Seven Voiceflow alternatives, and which take calls

Voiceflow is in the last row. Its prices aren’t public, so its row says where they are.

What Voiceflow does with voice

Voiceflow builds AI agents for chat and voice, and the phone is where it’s strongest. An agent can take calls and make them on a US or Canadian number Voiceflow provides, or on your own number from Twilio, Vonage or Telnyx, its docs say. It sends and receives SMS through Twilio, in beta, and its chat widget takes voice as well as typing. Its home page quotes 500 ms latency for voice.

Calls cost $0.05 a minute in credits on self-serve plans, with speech-to-text and text-to-speech metered on top. Since 11 August 2026, Voiceflow’s changelog says, a call is declined when your organisation is out of credits, and the caller hears that no agents are available.

If a phone agent is what you need, many of the pages that rank for this search come from voice-agent vendors, such as Retell AI and Synthflow, and they cover that job better than this page can. The rest of this page is about chat on your website.

Where Voiceflow stops for website chat

On a website, Voiceflow’s agent lives in a chat widget that you add after publishing a version of your agent, its widget docs say. You build the agent from playbooks, which let the model work towards a goal, and workflows, which you lay out step by step on a canvas. These are the limits founders run into, read from its pricing page and its documentation.

You can’t see the price before you sign up. The pricing page offers agencies a free trial and sends businesses to book a demo. The billing documentation names four plans, Free, Pro, Business and Enterprise, and says current prices for plans, add-ons and credit bundles are inside Voiceflow, under Plans and Billing.

Free is for trying Voiceflow. The billing documentation says it has “a one-time credit grant that does not renew, so it isn’t suitable for production usage.” Paid plans get a monthly allotment of credits that resets each billing cycle, in amounts Voiceflow doesn’t publish.

The meter charges twice for a chat. On self-serve plans, every message a visitor sends costs $0.005 in credits, and the model is charged again for every thousand tokens it reads and writes, at a rate that depends on the model.

Running out is left to you. Auto top-ups, which buy more credits when your balance hits zero, are off until you turn them on. We found no page saying what a chat visitor sees once the credits are gone.

A person takes over a chat through a contact-centre system. Voiceflow’s live agent handoff works with Genesys, Ujet, Kustomer, Dixa and Zendesk. Editor seats beyond those a paid plan includes are an add-on, and the widget docs say customers on Business can turn Voiceflow’s branding off.

Deacon

Deacon is an AI customer support agent for founders who handle support themselves, and it lives in a chat widget on your website. There’s no agent to design. Add one script tag, or give the prompt on the Install page to a coding agent such as Claude Code, Cursor or Codex, then point Deacon at your help pages, files or pasted text. It answers in seconds, day or night, in the language each visitor writes in.

Every answer is written from your content. When your content doesn’t cover a question, Deacon says it doesn’t know instead of guessing, and asks for the visitor’s email. When they leave one or ask for a person, you get an email. You take over from Deacon’s own dashboard, with no contact-centre system to connect. Type a reply and it appears in the visitor’s open chat under your name, and Deacon stops answering in that conversation until you hand it back.

Each question your docs didn’t cover waits in your dashboard with an Answer this button. The answer you write becomes a source Deacon answers from, and Save & check shows you the reply it now gives. So Deacon gets better the more you answer, and needs you less.

It also shows you what customers need. Every conversation is saved, and you can search them by what visitors asked. Topics gather similar questions, count how many people asked and label most of them, as a bug report, a feature ask or a how-to among others. The same script counts your visitors, where they came from and which goals they reach, so there’s no second analytics tag to add.

The prices are on the pricing page, and you don’t need an account to read them. Every feature is on every plan, including the free one, which covers 50 answers a month, one seat and about 67 pages of docs, with no card and no end date. Starter is $50 a month, or $40 a month billed yearly, for 1,000 answers and 3 seats. Growth is $150 a month, or $120 billed yearly, for 4,000 answers and 10 seats.

An answer is one reply Deacon writes, on the same model on every plan, so the model is never billed on top. Nothing is billed past your plan’s answers, and no plan upgrades itself. When a month’s answers run out, visitors get a short reply saying Deacon can’t look into it right now and are asked for their email, unless they’ve already left it. There’s no “powered by” line to pay to remove, on any plan.

Botpress

Botpress is the closest match if you like building and want prices you can read first. You make an agent in Studio, a drag-and-drop interface, by chatting with Viber, or in code with the ADK, then publish it before it goes on your site. Its helpdesk, Botpress Desk, comes with every plan, so a person can take over a chat without a contact-centre system.

Free gives you 25 conversations, with no top-ups. Plus is $189 a month, or $150 a month billed yearly, for 250 conversations and $25 of AI usage, and it takes Botpress’s branding off the widget. The catch is the meter. At 95% of the allowance, Botpress adds a pack of 100 conversations for $65, and its FAQ says you can’t turn that off. Voice is on Enterprise only. There’s more in Botpress pricing, Botpress alternatives and Botpress vs Voiceflow.

Chatbase

Chatbase suits a founder who wants the chat and the phone from one tool, at prices it prints. It trains an agent on your site, files, text or question and answer pairs, and from its Standard plan it takes inbound phone calls through Twilio or your own SIP trunk, its channels docs say.

Free gives you 50 message credits a month and one member, and a free agent is deleted after 14 days without use. Hobby is $40 a month, or $32 a month billed yearly, for 700 credits. A reply costs 1 to 6 credits depending on the model, and voice minutes spend credits too. Standard, at $150 a month or $120 billed yearly, adds voice, telephony and the Helpdesk where a person takes over. Removing “Powered By Chatbase” costs $99 a month. There’s more in Chatbase vs Voiceflow.

Dante AI

Dante AI gives you website chat and a voice on plans it prints, with a simple credit. A credit is one answer on its lighter models. Free costs nothing, needs no card and gives you 100 messages a month, 1 seat and 150,000 characters of knowledge. Starter is $40 a month, or $33 a month billed yearly, for 2,000 messages and 2 seats.

Its pricing page ticks “Phone: a voice that answers” on every plan, but its plan comparison says otherwise. Visitors can talk to the agent in the widget from Starter, and a phone number customers can call starts on Advanced, at $120 a month, rented on top of the plan. Advanced is also where a person can take over a chat from its inbox. Voice conversations spend credits by the minute, and at zero the agent tells visitors “This AI agent is offline at the moment”. There’s more in Dante AI alternatives.

Chatling

Chatling gives you a canvas too, at the lowest monthly price printed here. Its chatbot builder lays out flows on a canvas, with blocks for AI responses, conditions and HTTP requests, and its AI agent answers from your content, with workflows for tasks. Live chat is on every plan, the free one included, so you can take over any conversation yourself.

Free gives you 200 AI credits a month and 1 seat. Starter is $25 a month, or $21 a month billed yearly, for 1,750 credits and 2 seats. A reply costs 0.5 credits on the lightest models and 25 on the heaviest, and at zero visitors see an “Insufficient AI credits” error. It takes no phone calls, though from Starter a visitor can speak a message and have it turned into text. Removing “Powered by Chatling” is a $35 a month add-on. There’s more in Chatling alternatives.

Tidio

Tidio pairs live chat and a helpdesk with two kinds of automation. Flows is a drag-and-drop builder that follows the paths you draw, which will feel familiar after Voiceflow, and Lyro is its AI agent, which answers from your knowledge base. WhatsApp, Instagram and Messenger come on every plan.

The free plan gives you 50 conversations with your team a month and 50 Lyro conversations once, which never renew. Starter is $29 a month, or $24.17 a month billed yearly. Lyro is sold on its own from $39 a month for 50 conversations, and Flows from $29 a month for 2,000 visitors reached. Its pricing page lists no voice agent, and the Tidio branding stays on Free and Starter. There’s more in Tidio alternatives.

Intercom Fin

Intercom is a full helpdesk, and Fin is its AI agent, on chat, email and, through sales, the phone. It suits a startup with a support team already working from a shared inbox.

There’s no free plan, just a 14-day trial with no card. Essential is $19 or $29 a seat a month billed yearly, depending on which side of a price test you land on, and $29 or $39 billed monthly. Fin costs $0.99 an outcome on top, charged at most once per conversation, and a customer who leaves without asking for more help counts as one. Intercom’s pricing page offers Fin Voice through sales at $1.99 a voice outcome, while fin.ai says it’s on custom pricing. Removing Intercom’s branding takes Advanced, from $85 a seat a month billed yearly. There’s more in Fin AI alternatives.

Which one fits you

Start from the channels you need and how much you want to build.

If you like building and want prices you can read first, Botpress is the platform closest to Voiceflow, and Chatling and Tidio each give you a canvas of their own. If one tool must answer the phone as well as the chat, Chatbase does from its Standard plan and Dante AI from its Advanced plan, while Intercom sells Fin Voice through sales. If your team already works from a shared inbox, Intercom and Tidio are built around one.

If you answer support yourself and want a chat agent live on your website today, Deacon is the one built for you. It answers your customers from your docs in seconds, hands you only the questions that need you, and shows you what customers are stuck on and what they want next. Its prices are public, every feature is on the free plan, and it needs no card.

Questions about Voiceflow alternatives

How much does Voiceflow cost?

Voiceflow doesn’t publish its current plan prices outside the product. Its billing documentation says the current prices of its plans, add-ons and credit bundles are under Plans and Billing inside Voiceflow, and its pricing page offers businesses a demo. What is public is the credit table. On self-serve plans, a message from a visitor costs $0.005, a minute on the phone costs $0.05, and the model’s tokens are priced by the thousand, by model. We’ve priced a month of website chat from those rates in Voiceflow pricing.

Is there a free Voiceflow alternative for website chat?

Yes. Deacon’s free plan gives you 50 answers a month with every feature, no card and no end date, and you can run it on your live site. Chatling gives you 200 AI credits a month and Dante AI 100 messages a month. Chatbase gives you 50 message credits a month but deletes a free agent after 14 days without use, and Botpress gives you 25 conversations without saying whether they renew. Tidio’s 50 Lyro conversations come once, Intercom has a trial rather than a free plan, and Voiceflow’s own free credits don’t renew.

Does Deacon take phone calls?

No. Deacon answers in a chat widget on your website, and you reply from its dashboard. It has no voice, phone or SMS channel. If you need calls, Voiceflow takes them, and so do Chatbase from its Standard plan and Dante AI from its Advanced plan.

Can I move my Voiceflow agent to Deacon?

You bring the content, not the agent. When you sign up, Deacon reads your website’s home page and up to four main pages, such as pricing and help, and learns from them by itself. You can also add a single page by its link, upload PDF, Word (.docx), Markdown, text, CSV or HTML files of up to 10 MB each, or paste text in. Question and answer pairs go in with Add Q&A. Playbooks, workflows and tools don’t come across, because Deacon answers from your content and has none of them. There’s no import from Voiceflow.

Can a person take over a chat in Deacon?

Yes, on every plan, the free one included. Open the conversation in the dashboard and type a reply. The visitor sees it in their open chat under your first name and your company’s, and Deacon stops answering in that conversation until you hand it back. If they’ve left and gave an email in that conversation, the reply goes to them by email. There’s no contact-centre system to connect, and no inbox to staff.