ChatBot.com pricing, and how Deacon compares for founders

ChatBot.com now sells Text’s AI Agent, with live chat and ticketing in the same inbox. It costs $25 a user a month on Essential, which includes 10 AI resolutions a month, or $99 a user on Growth, which includes 200. Yearly billing brings those to $19 and $79. Deacon is an AI customer support agent for founders who answer support themselves. It answers your customers in seconds from your own docs and shows you what they’re asking for. There’s a free plan, and it needs no card.

ChatBot.com’s prices read on chatbot.com/pricing on 23 September 2026

Deacon or ChatBot.com, which suits you

Choose Deacon if

  • You answer customers yourself, between building the product
  • You want a free plan with no end date, not a 14-day trial
  • You want a bill that stops at your plan’s price, with nothing added when a month runs busy
  • You want to see what customers ask for on every plan, not only the higher ones
  • You don’t want to pay to take a “Powered by” badge off your site

Choose ChatBot.com if

  • Customers reach you on WhatsApp, Messenger or SMS as well as your website
  • You sell on Shopify and want the AI to recommend products and win back carts
  • A team works the chats in a shared inbox, with tickets, routing and supervision
  • You want the AI to act, through skills and flows that reach Salesforce, HubSpot or Slack
  • Paying per user suits you better than one plan price

Try Deacon for free

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Deacon and ChatBot.com, side by side

Built for

Deacon
Founders and small teams who answer support themselves
ChatBot.com
Teams that sell and support through chat, from small teams to Enterprise

What you get

Deacon
An AI agent on your website, every conversation saved, topics and website analytics
ChatBot.com
Text’s AI Agent, live chat, a shared inbox with ticketing, a customer list and proactive chat campaigns

Free plan

Deacon
Yes, with every feature, no card and no end date
ChatBot.com
No. A 14-day trial with no card, and no permanent free tier

How it’s priced

Deacon
A plan price with its seats included. Nothing is billed past the plan’s answers, and no plan upgrades itself
ChatBot.com
Per user. $25 a month on Essential and $99 on Growth, or $19 and $79 on yearly billing. Enterprise is quoted

AI included each month

Deacon
A set number of answers on every plan, the free one included
ChatBot.com
10 AI resolutions on Essential and 200 on Growth. A resolution is a conversation where the AI solved at least one question

Past the allowance

Deacon
Visitors get a short decline and are asked for their email, unless they’ve already left it. Nothing more is billed
ChatBot.com
A pack of 50 resolutions is added for $49.50, automatically, so the AI keeps answering

Answers

Deacon
In seconds, at any hour and in the visitor’s language, from your website, files, pasted text and the answers you write
ChatBot.com
From your website, help articles, PDFs and Word files, in 48 languages

When it can’t answer

Deacon
Says it doesn’t know, asks for the visitor’s email, and emails you when they leave it
ChatBot.com
Hands the chat to your team in the Text inbox, where it can carry on as a ticket

Talking to a person

Deacon
Reply from the dashboard, and your words appear in the visitor’s open chat under your name
ChatBot.com
Human takeover on every plan. Chat supervision and team takeover from Growth up

Getting better

Deacon
Each answer you write becomes part of what Deacon knows, and Save & check shows the reply it now gives
ChatBot.com
You read chat transcripts for gaps and improve the knowledge you’ve approved

What customers ask about

Deacon
Topics group questions, count who asked and label most of them, on every plan
ChatBot.com
Chat topics, a weekly report on what customers ask most, from Growth up

“Powered by” branding

Deacon
None, on any plan
ChatBot.com
“Powered by Text” on the widget. The plan table offers a white-label widget on Enterprise only

Website analytics

Deacon
Included, from the same script, with visitors, sources, goals, funnels and JavaScript errors
ChatBot.com
Live visitor tracking for 50 visitors on Essential and 400 on Growth, and reports on chats, tickets and chat sales

Channels and actions

Deacon
A chat widget on your website. It answers questions and hands the rest to you
ChatBot.com
Website, in-app, Messenger, WhatsApp, SMS and email. Skills and flows capture leads, create tickets and reach Salesforce, HubSpot or Slack

ChatBot.com’s figures are from chatbot.com/pricing and, for the automatic packs, text.com/pricing, read on 23 September 2026.

Why founders choose Deacon

Ten resolutions a month, then packs that top themselves up

ChatBot.com’s Essential plan includes 10 AI resolutions a month, and Growth includes 200. Go past them and Text adds a pack of 50 for $49.50 on its own, so the AI keeps answering and the bill grows with your busiest month. Each person on your team is a user on the bill as well. Deacon charges a plan price, seats included. Nothing is billed past your plan’s answers, and no plan upgrades itself. If a month’s answers run out, visitors get a short reply saying Deacon can’t look into it right now, and are asked for their email unless they’ve already left it. You can still reply to every conversation.

No badge to pay to remove

ChatBot.com’s plan table keeps the white-label widget, the one without “Powered by Text”, for Enterprise, which is priced by quote on an annual plan. Deacon has no “powered by” line on any plan, the free one included. You set the widget’s colours, corners, position and greeting against a live preview, so it sits comfortably on your site.

What customers want, from the free plan up

The customers who email you are a loud few. Deacon keeps every conversation, groups the questions into topics, counts how many people asked each one, and labels most of them as a feature ask, a bug report, a how-to and so on. You see what to fix and what to build next. ChatBot.com’s weekly chat topics report starts on Growth, at $79 a user a month on yearly billing. Deacon’s topics are on every plan, and the same script counts your visitors, sources and goals.

Every answer you write makes Deacon better

Deacon answers only from your own content, in seconds and in the visitor’s language. When your docs don’t cover a question, it says it doesn’t know instead of guessing, and the question waits in your dashboard with an Answer this button. Write the answer and press Save & check. Deacon asks itself the question again, shows you the reply it now gives and tells you how many other open questions your answer covers. Each answer becomes part of what Deacon knows, so fewer questions need you as the weeks go by.

When ChatBot.com is the better choice

ChatBot.com is a whole chat suite, and a team that sells through chat gets a lot from it that Deacon doesn’t offer. It answers on WhatsApp, Messenger and SMS as well as your website, turns forwarded email into tickets, and puts every conversation in one inbox your team shares. Skills and a drag-and-drop flow canvas let it capture leads, open tickets and act in Salesforce, HubSpot or Slack. On Shopify it reads your catalogue and orders, suggests add-ons and runs cart recovery campaigns. Deacon does none of this. It answers on your website and hands the rest to you.

Its meter has fair points too. Text’s help centre counts one resolution a conversation, however many questions the AI solves in it, and nothing when the AI hands a chat to your team without answering. Growth includes 200 resolutions a month for $79 a user on yearly billing, or $99 month to month, and every plan starts with a 14-day trial that needs no card.

If a team sells and supports across several chat channels, ChatBot.com is made for that. If you’re the founder answering customers between releases, Deacon is made for you.

Questions about Deacon and ChatBot.com

ChatBot.com’s pricing page opens on yearly billing, at $19 a user a month for Essential and $79 for Growth. Month to month, they’re $25 and $99. Essential includes 10 AI resolutions a month and Growth includes 200. Enterprise is quoted, on an annual plan. More resolutions come in packs of 50 for $49.50, and Text’s pricing page says a pack is added automatically when you go over. Unused resolutions don’t carry over to the next billing cycle. There’s a 14-day trial with no card, and no free plan. Deacon has a free plan with every feature, no card and no end date, and each paid plan is one price with its seats included. The figures are on the pricing page, and our guide to what an AI chatbot costs compares the ways tools charge.

They’re all made by Text, Inc. ChatBot.com now sells Text’s AI Agent, which comes with live chat and ticketing in one Text inbox. Its LiveChat page says one Text trial gives you all three, with no separate LiveChat sign-up. Everything on this page holds for Text’s AI Agent too. If you’re leaving LiveChat, see LiveChat alternatives, and for how LiveChat and Text split the AI, Tidio vs LiveChat.

Not to answer questions. Its AI chatbot builder page says the AI Agent learns your website, help centre and files and writes each reply itself. A drag-and-drop canvas is still there for scripted moments, such as sending a qualified lead to Salesforce. Deacon has no flows or canvas at all. You add your content, and it answers.

No. Deacon answers on your site by itself, day and night, with nobody watching the chat. When a visitor leaves their email or asks for a person, you get an email, and you reply from Deacon’s dashboard. It isn’t a helpdesk, so there are no tickets, queues or shifts to manage.

Open it in the dashboard and type your reply. Deacon stops answering in that conversation, and if the visitor still has the chat open, your words appear there under your first name and your company’s. If they’ve gone, the reply reaches them by email, as long as they left an address in that conversation. A button hands the conversation back to Deacon when you’re done.

No. Deacon is a chat widget on your website, with no WhatsApp, Messenger, SMS, email or phone channel. ChatBot.com answers on WhatsApp, Messenger and SMS through Twilio, and turns forwarded email into tickets in the same inbox.

No. Deacon can run on a Shopify store, since the script goes into your theme like any other, and it answers from the content you give it. It doesn’t see your catalogue or orders, it takes no actions in other systems, and it always declines questions about a visitor’s own account or data. ChatBot.com’s AI can read your Shopify catalogue, suggest add-ons and run cart recovery campaigns.

Not on a schedule. A file, pasted text, a written answer or a single page starts answering as soon as Deacon has read it. When a page Deacon learned from changes, fetch it again from Knowledge Sources and press Retrain agent, and the old version keeps answering until you do. ChatBot.com says its sources can refresh automatically.

Yes. Sign up on the free plan, add your docs and ask Deacon your customers’ questions in the Playground. Playground chats are never counted against your answers. The free plan needs no card, doesn’t end after a trial, and nothing on it is deleted for inactivity.

Try Deacon for free

Add your docs and put your customers’ questions to Deacon in the Playground before it goes live. The free plan needs no card, and it doesn’t end after a trial.

See what Deacon does, compare it with Fin AI, or read the plans and prices.

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