Chatbase pricing plans and what a credit buys

Chatbase pricing runs from Hobby at $40 a month to Business at $500 a month, and there’s no free plan, just a 7-day trial on Hobby, Basic and Business. Hobby gives you 700 message credits a month, Basic is $150 for 4,000 and Business is $500 for 15,000. Paid yearly, those three come to $32, $120 and $400 a month, 20% less. Enterprise is priced by Chatbase’s sales team. Basic and Business are the plans Chatbase called Standard and Pro until late October 2026, at the same prices and credits. We read every Chatbase figure on this page again on its pricing page and in its docs on 2 November 2026.

The figure to watch is the credit, because a credit isn’t a reply. Each reply your agent writes costs 1 to 5 credits, depending on the model it runs on, and a reply that uses an action can cost twice that. So Hobby’s 700 credits are 700 replies on Chatbase’s own Auto model, and 140 on Claude 5.5 Opus, the one model it charges 5 for.

Deacon is the product we make. It’s an AI customer support agent for founders who answer support themselves, and its plans count answers, one for each reply, on the same model on every plan. It answers your customers in seconds from your own docs and shows you what they’re stuck on and what they want next. There’s a free plan, and it needs no card.

Chatbase pricing plans

Hobby, Basic and Business each include one AI agent and the same 40 MB of training content. The Extra storage add-on adds up to 40 MB more, in steps of 10 MB. The plan sets how many credits you get each month, how many members can work in the dashboard and which features you have.

The monthly prices are on the plan cards. The yearly ones appear when you switch the page to Yearly, where each plan reads as a monthly price billed yearly, and Chatbase’s workspace docs put the saving at 20%. Hobby, Basic and Business each start with a 7-day trial.

Training content counts the text Chatbase extracts from your files and pages, not the size of the files. A live handover to a person runs through the Helpdesk, which the plan cards list from Basic.

What a Chatbase message credit buys

A credit is spent each time your agent asks a model for a reply, and the model sets how many. Chatbase’s model list charges 1 credit a reply for its own Auto model and about half the others, 2 for most of the rest, 4 for GPT-5.5 and 5 for Claude 5.5 Opus. Here’s what each paid plan’s credits come to at each rate.

Actions cost more on any plan. An action lets the agent do something as it answers, such as book a meeting or hand the chat to a person, and Chatbase’s pricing FAQ says the agent “might make multiple requests to the AI model” to use one. Its own example is a booking that takes two requests, and so twice the credits.

Credits come back on the 1st of each calendar month, whenever you subscribed, and the ones you didn’t use don’t carry over. The Usage page in the dashboard shows the credits spent each day and how many each agent used. Botpress counts conversations rather than credits, and Chatbase vs Botpress sets the two meters side by side.

When your Chatbase credits run out

Your agent stops answering. Chatbase’s FAQ says it then shows visitors “This AI Agent is currently unavailable. If you are the owner, please check your account.” It stays that way until the credits renew on the 1st, or until you add more.

There are two ways to add them. You can move to a bigger plan, or you can switch on auto recharge, which adds credits at $40 for every 1,000 whenever your balance falls below a threshold you set. Recharged credits don’t expire, so the ones you don’t use carry into the next month, unlike the plan’s own.

Chatbase add-ons

Add-ons need a paid plan, and a recurring one is billed on the plan’s cycle, monthly with a monthly plan and yearly with a yearly one.

Two rules in the workspace docs are easy to miss. Removing a teammate doesn’t lower what you pay for extra members, so you reduce the count yourself on the Plans page. And cancelling an add-on removes it straight away, with credit for the days left in the billing period.

What Chatbase costs a founder and a team of three

Here are two months, priced on three models. Each chat is taken as two replies, close to the 1.95 replies a conversation Deacon measured across 1,053 of its own. Auto recharge is priced per 1,000 credits, so we’ve counted it in lots of 1,000. The sums are ours, from Chatbase’s figures.

A founder with 300 chats a month sends 600 replies.

1. On Auto, at 1 credit a reply, that’s 600 credits. Hobby’s 700 cover it, so the month is $40, or $32 billed yearly.
2. On a 2-credit model it’s 1,200 credits. Hobby holds 700 and one recharge adds 1,000 for $40, so the month is $80.
3. On GPT-5.5, at 4 credits a reply, it’s 2,400 credits. Hobby holds 700, which leaves 1,700, so auto recharge runs twice for $80 and 300 credits carry over. The month is $120.

A team of three with 1,000 chats a month sends 2,000 replies. Hobby includes 2 members, so three people start on Basic, which includes 3.

1. On Auto that’s 2,000 credits, well inside Basic’s 4,000. The month is $150, or $120 billed yearly.
2. On a 2-credit model it’s 4,000 credits, every one Basic has. The month is still $150, or $120 billed yearly, and a busier month adds $40 for each 1,000 more.
3. On GPT-5.5 it’s 8,000 credits. Basic holds 4,000 and four recharges add 4,000 for $160, so the month is $310.

The model matters more than the plan on Chatbase. The founder’s bill triples between Auto and GPT-5.5 without a single extra chat. What an AI chatbot costs prices one month of 1,000 questions on eleven tools, and shows what the same month needs from Chatbase’s credits.

Deacon, for founders who answer support themselves

A credit meter makes you choose between a better model and a longer month. Move from Auto to Claude 5.5 Opus and the same plan holds a fifth as many replies. And when the credits hit zero, the widget on your site tells customers the agent is unavailable until the month turns over or you pay for more.

Deacon counts answers instead. Every plan answers with the same model, so one answer is one reply on any plan, and nothing drains faster on a better model. Nothing is billed past your plan’s answers, and no plan upgrades itself. If a month’s answers run out, a visitor gets a short reply saying Deacon can’t look into that one right now and is asked for their email, unless they’ve left it already. You can still read and reply to every conversation, and every owner gets an email when the month reaches 80% and again at 100%.

You add one script tag and point Deacon at your docs, files or pasted text, and it answers your customers in seconds. When your content doesn’t cover a question, it says it doesn’t know rather than guessing, and asks for the visitor’s email. When they leave it or ask for a person, you get an email, and a reply you type in the dashboard appears in their chat under your first name and your company’s, with a red count on the chat button if they’ve closed it.

Every question your docs missed waits in the dashboard with an Answer this button. Write the fix, even as rough notes, and press Save. Deacon puts it where it belongs in your help document, asks itself the question again and shows you the reply under “Deacon now says”. Each answer you write becomes part of what Deacon knows, so the more you answer, the less it needs you. Topics group what customers ask, count the people behind each question and label most of them, as a feature ask, a bug report or a how-to, so you can see what to fix and what to build next.

Every feature is on every plan, the free one included, and there’s no “powered by” line on any plan to pay to remove. Free is 50 answers a month for 1 seat with no card and no end date, and the account is closed for inactivity only after a year unused, with a warning first. Starter is $50 a month, or $40 a month billed yearly, for 1,000 answers a month and 3 seats. Growth is $150 a month, or $120 a month billed yearly, for 4,000 answers a month and 10 seats. The pricing page has the rest.

Questions about Chatbase pricing

Does Chatbase have a free plan?

Not on its pricing page. When we read it on 2 November 2026, it listed Hobby, Basic, Business and Enterprise, and the first three each start with a 7-day trial. After the trial, the smallest plan is Hobby, at $40 a month or $32 billed yearly, for 700 message credits and 2 members. Chatbase’s workspace docs still say a cancelled plan drops to a free plan once the paid period ends. Free AI chatbots for your website compares the free plans you could start on instead.

What happens when Chatbase runs out of credits?

The agent stops answering and shows visitors “This AI Agent is currently unavailable. If you are the owner, please check your account.” The plan’s credits renew on the 1st of each month. On a paid plan, auto recharge at $40 per 1,000 credits keeps the agent answering, or you can move to a bigger plan.

Is there a yearly discount on Chatbase?

Yes, 20%. Hobby is $384 a year, which the page shows as $32 a month, Basic $1,440 a year, or $120 a month, and Business $4,800 a year, or $400 a month. Recurring add-ons on a yearly plan are billed yearly as well.

Does Chatbase charge per seat?

Not for the members a plan includes, which are 2 on Hobby, 3 on Basic and 5 on Business. Past that, an extra member is an add-on bought in the dashboard. If you remove someone, what you pay for extra members stays the same until you lower the count on the Plans page.

Can I downgrade or cancel Chatbase?

Yes. By Chatbase’s workspace docs, a downgrade takes effect straight away, and the unused part of your old plan becomes a credit against future invoices. Cancelling stops the renewal, and the plan and its add-ons run to the end of the period you paid for. After that, the docs say, you’re “downgraded to the free plan”, though the pricing page no longer lists one.

How does Chatbase pricing compare with Tidio’s?

They charge for different things. Chatbase sells an AI agent in message credits. Tidio sells live chat by the conversations your team answers, with its AI agent, Lyro, priced by the conversation on top, from $39 a month for 50. Tidio pricing works through its plans the same way this page does, and Chatbase vs Tidio sets the two tools side by side.

Can Deacon replace Chatbase?

If what you need is an agent on your website that answers from your docs and hands you the rest, yes. Deacon doesn’t answer on WhatsApp, Instagram, Messenger, email or the phone, though, and it takes no actions in other systems, so it won’t book a meeting or issue a refund. It also always declines questions about a visitor’s own account. Chatbase alternatives compares ten tools you could move to, with their free plans and prices.