Tidio pricing plans, Lyro AI and what you pay

Tidio pricing starts with a free plan and runs to Growth at $349 a month for 2,000 conversations your team answers. Starter is $29 a month for 100 of them, and Growth starts at $59 for 250. Lyro, Tidio’s AI agent, is priced on a meter of its own, from $39 a month for 50 Lyro conversations up to $700 for 1,000. Flows, its automated chat paths, start at $29 a month for 2,000 visitors. Paying yearly gets you 2 months free, which takes Starter to $24.17 a month. Plus starts at $300 a month plus usage, through Tidio’s sales team. We read every figure on Tidio’s pricing page, in that page’s own data and in its help centre on 25 September 2026.

So a Tidio bill with the AI switched on rests on at least two meters, one for your team’s conversations and one for Lyro’s, and on monthly billing each paid one can move up a level by itself.

Deacon is an AI customer support agent made for founders who answer support themselves. The AI is what every plan sells, on one meter that counts answers. It answers your customers in seconds from your own docs and shows you what they’re stuck on and what they want next. There’s a free plan, and it needs no card.

Tidio pricing plans

Tidio sells three products, and you can buy each alone or together. The plans below are its live chat and helpdesk, which Tidio calls Customer Service. Lyro and Flows are bought on top of any of them, the free plan included.

The prices Tidio’s page shows first are the yearly ones, written as a monthly figure. Switch it to Monthly for the first column, which the page’s own data carries too. The page works out each yearly price as ten months of the monthly one spread over twelve, so a yearly plan costs about 17% less. Starter and Growth come with a 7-day trial.

Growth’s price follows the number of billable conversations you pick.

Tidio’s logo stays on the widget on Free and Starter. On Growth, removing it is an add-on at $20 a month, which the page shows as $16.67 with yearly billing, and Plus includes it.

Tidio Lyro pricing

Lyro is sold by the month in levels, beside any plan or on its own. Every account gets its first 50 Lyro conversations free, once, and after that Lyro needs a paid level.

For more than 1,000 a month, Tidio asks you to contact its sales team for a custom Plus or Premium plan. Tidio’s AI agent page says “Pay just $0.5 per conversation”. That’s the starting rate its FAQ gives for Lyro Connect, which it sells only with Plus and Premium and prices on a demo call. On the self-serve levels, billed monthly, a conversation costs $0.70 to $0.78.

Flows are priced the same way, by visitors reached a month, from $29 for 2,000 to $299 for 100,000. Tidio vs tawk.to sets Tidio’s charges beside tawk.to’s.

What counts toward Tidio’s limits

Each meter counts something different, and none of them counts messages.

A billable conversation is one your team takes part in. Tidio’s pricing FAQ counts any live chat, ticket, email or social media conversation “that includes a message from a human agent (you)”, and one you start yourself counts too. It counts once, however many messages go back and forth. Messages nobody answers don’t count, so spam you ignore is free, and replies from Lyro and Flows aren’t counted as yours. The limit is shared by the whole project rather than set per agent, and tickets and messages from Messenger, Instagram and WhatsApp use it too.

A Lyro conversation is any with at least one reply from Lyro. The pricing page says it counts once even if Lyro replies a dozen times, or if the customer leaves and comes back later. Tidio’s help article on the Lyro limit counts more tightly. There, a thread ends after 15 quiet minutes, and if the visitor writes again, Lyro’s next reply starts a fresh count. When Lyro passes a chat straight to your team, nothing comes off the quota. A paid Lyro quota refreshes 30 days after you pay, not on the 1st.

A chat that Lyro answers and your team then joins counts on both meters, once as a Lyro conversation and once as a billable one.

Flows count unique visitors, however many flows each one sees. A flow that greets every new visitor counts every new visitor, so a welcome message on a busy site uses the free 100 quickly.

When a Tidio limit runs out, and automatic upgrades

What happens at the limit depends on the meter.

• Billable conversations. Tidio shows a banner at 80%. At the limit, its help centre says you “will no longer be able to respond to incoming messages, nor see their details” until you upgrade or the quota resets.
• Lyro’s free 50. Tidio calls them “a non-renewable quota of 50 Lyro conversations”, and once they’re used, Lyro stops working until you buy a level.
• Flows. They stop, so a greeting flow stops greeting, but your live chat carries on.

On monthly billing, a new project also has automatic upgrades, switched on by default. Tidio emails you at 80% of a quota. At 95%, the package moves up to its next level by itself, such as Growth from 250 billable conversations to 400, which takes it from $59 a month to $89. Lyro and Flows work the same way, so Lyro at 300 conversations becomes 500, and $210 becomes $350.

It doesn’t happen on the free plan, during the trial, on yearly billing or on Plus. You can switch it off with the option “Automatically upgrade the limit once it’s reached”, and Tidio says only new projects have it. If you move down a plan yourself, Tidio’s pricing FAQ says you keep what you had until the end of the billing cycle.

What Tidio costs a founder and a team of three

Here are three months, priced from Tidio’s monthly figures. Where Lyro is on, we’ve taken it to reply in every chat. The sums are ours.

Take a founder who answers every chat themselves, 80 a month, without Lyro.

1. 80 billable conversations is more than Free’s 50 and inside Starter’s 100.
2. The month is $29, or $24.17 billed yearly.

Now take a founder with 300 chats a month, where Lyro replies in all of them and the founder steps into 40.

1. 300 Lyro conversations need the 300 level, at $210.
2. 40 billable conversations fit inside Free’s 50, so there’s no plan to pay for.
3. The month is $210 with automatic upgrades switched off, or $175 billed yearly.
4. With automatic upgrades on, as they are by default for a new project billed monthly, Lyro reaches 95% of its 300 at 285 conversations and moves to 500, so the month becomes $350.

Last, take a team of three with 400 chats a month, where Lyro replies in all of them and the team steps into 120.

1. 400 Lyro conversations need the 500 level, since 300 is too few, at $350.
2. 120 billable conversations are more than Starter’s 100, so the team needs Growth at 250, at $59. Three people fit in its 10 seats.
3. The month is $409, or $4,090 a year billed yearly.

Deacon’s figures take a chat as about 2 answers, which is what its own conversations averaged when measured. Tidio’s live chat costs little on its own. The AI is the bigger line, and it’s priced by the conversation whether or not Lyro solves it. What an AI chatbot costs prices one month of 1,000 questions on eleven tools, Lyro among them.

Deacon, for founders who answer support themselves

Tidio prices your team’s conversations and the AI’s on separate meters, and the AI’s meter climbs in steps. A month a little busier than you planned can push Lyro to its next level, and on monthly billing that happens by itself unless you’ve switched it off. And the free AI allowance comes once, so it’s a trial rather than a plan you can stay on.

Deacon has one meter, and it counts answers. The AI is the product, so there’s nothing to add before it answers. Nothing is billed past your plan’s answers, no plan moves itself up a level, and the free plan’s answers come back every month. If a month’s answers do run out, a visitor gets a short reply saying Deacon can’t look into that one right now and is asked for their email, unless they’ve left it already, and you can still read and answer every conversation.

It goes on your site as one script tag, with no flows to draw first. It answers from your help pages, files and pasted text in seconds, in the visitor’s language, and when your content doesn’t cover a question it says it doesn’t know instead of guessing. When a visitor leaves their email or asks for a person, you get an email. Open the conversation in Deacon’s dashboard and reply, and if they still have the chat open, your reply appears there under your first name and your company’s. Deacon stays out of that conversation until you hand it back with a button.

Each question your docs didn’t cover is listed with an Answer this button. Write the answer, press Save & check, and Deacon asks itself the question again and shows you the reply it now gives. That’s Answer once. Every answer you write is one more thing Deacon can answer without you, so it gets better the more you use it. Topics group what customers ask and count the people asking, so you can see what they’re stuck on and what they want built next.

The plans differ only in answers, knowledge, crawled pages and seats, and every feature is on all of them. Free is 50 answers a month for 1 seat, with no card, no end date and nothing deleted when it’s quiet. Starter is $50 a month, or $40 a month billed yearly, for 1,000 answers a month and 3 seats. Growth is $150 a month, or $120 a month billed yearly, for 4,000 answers a month and 10 seats. There’s no “powered by” line on any plan, so there’s no badge to pay to remove. The pricing page sets the plans side by side.

Questions about Tidio pricing

Does Tidio have a free plan?

Yes, and Tidio’s help centre calls it free forever. Free covers 50 billable conversations a month for up to 10 agents, 100 visitors reached by Flows a month, and live chat, email, Messenger, Instagram and WhatsApp in one inbox. It also includes 50 Lyro conversations for the life of the account, which don’t renew. You don’t give payment details, and every new account starts with a 7-day trial of the paid plans that needs no card and drops back to Free at the end. Free AI chatbots for your website sets it beside other free plans.

What happens when Tidio’s conversations run out?

You can’t reply to new messages or see their details until the quota resets or you upgrade, and Tidio warns you with a banner at 80%. On a new project billed monthly, automatic upgrades move you to the next level at 95% instead, unless you’ve switched them off. When Lyro’s free 50 are gone, Lyro stops until you buy a monthly level.

Is there a yearly discount on Tidio?

Yes. Paying yearly gets you 2 months free, which Tidio puts at about 17% less than paying month to month. Starter is $24.17 a month billed yearly instead of $29, Growth starts at $49.17 instead of $59, and Lyro at $32.50 instead of $39. Yearly plans are never upgraded automatically.

How much does Tidio’s Lyro AI cost?

From $39 a month for 50 Lyro conversations to $700 for 1,000, or $32.50 to $583.33 a month billed yearly. That’s $0.70 to $0.78 a conversation on monthly billing, however many times Lyro replies in it. Every account gets its first 50 free, once, and more than 1,000 a month is a custom plan through Tidio’s sales team.

Does Tidio charge per seat?

No. Free, Starter and Growth each include 10 seats, and Plus sets a custom number. You pay for conversations instead, so adding a teammate, up to the 10, doesn’t change the bill. Tidio vs Intercom sets it against a helpdesk that charges for every seat.

How does Tidio pricing compare with Chatbase’s?

Chatbase meters only the AI, in message credits, from $40 a month for 700 on Hobby, and a reply costs 1 to 6 credits depending on the model. Tidio sells live chat by the conversations your team answers and prices its AI by the conversation on top. Chatbase pricing works through Chatbase’s plans, and Chatbase vs Tidio compares the two tools.

Can Deacon replace Tidio?

If what you need is an AI that answers customers on your website and hands you the rest, yes. Deacon isn’t a helpdesk, though. It has no ticketing and no shared inbox for email, and it doesn’t answer on WhatsApp, Instagram or Messenger. It has no flows, never starts a conversation, and takes no actions in Shopify or anywhere else, so it won’t cancel an order or issue a refund. Tidio alternatives prices eight tools with their AI switched on.